Return Policy Page

If your returned product is not validated for return, how are you informed?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

How many times will you attempt to pick my returned item?

For pick-ups, we will make maximum 1 attempts at picking up the product. In an event where, after 1 attempts, you have failed to hand over the product to us, we will cancel your request for return, replacement, or refund.

What are the conditions of return?

The return of the products has to meet the conditions as per below according to the customer's claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.

• Damage- When any customer claim product is damaged product does not needs to be in new condition or sealed. But the customer must need to provide us the product including warranty cards, manuals, tags, etc.).
  
• Defective (As per brand policy): If the customer is claiming the product is defective. The product does not need to be in new condition or sealed.
• Not as advertised- If the customer claimed that the product is not as advertised product needs to be in new condition and sealed. The product cannot be damaged too.
• Wrong item delivered- If we deliver any wrong item product needs to be intact and in sealed condition. The product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only. The product cannot be damaged.
• Missing parts/items- If the customer claim any missing parts customer has to check it in front of the rider. The product has to be in new condition. If the product remains unsealed it will be accepted.
• Change of mind- In terms of change mind customers have to return the product in sealed condition. He/she cannot open the box or check the product.
• Signs of usage- If the customer claims the product is used, he has to return the product Completely. This claim has to be done in front of the rider.
• Doubts on the authenticity- If the customer has any complaint of authentication he must return the product including warranty cards, manuals, certificates of authenticity, tags, etc. 

Note: The customer must return the product including the warranty cards, manuals, and box.

How long Nafisa Electronics will take to return my product?

It will take 10-15 business days to get your returned product as we need to make sure that your product meets all the requirements for a Replace/Serviced.

Soon we receive your returned product, our aftersales team will check the product condition according to your complaint and it takes maximum 4 business days.

• If the complaint is valid, the product will send to the vendor for replacement/service. 
• The vendor checks the product and if the complaint meet their return policy then they replace/service the product.
• After receiving the returned product we will dispatch it to your address.
• The whole process takes 10-15 business days.