If your returned product is not validated for return, how are you informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.
How many times will you attempt to pick my returned item?
For pick-ups, we will make maximum 1 attempts at picking up the product. In an event where, after 1 attempts, you have failed to hand over the product to us, we will cancel your request for return, replacement, or refund.
What are the conditions of return?
The return of the products has to meet the conditions as per below according to the customer's claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.
Note: The customer must return the product including the warranty cards, manuals, and box.
How long Nafisa Electronics will take to return my product?
It will take 10-15 business days to get your returned product as we need to make sure that your product meets all the requirements for a Replace/Serviced.
Soon we receive your returned product, our aftersales team will check the product condition according to your complaint and it takes maximum 4 business days.
Shop No 101, Plot # 18 2 Arcadia Concord Shopping Mall Road # 4 Dhanmondi R/A, Dhaka 1205
01681-866898 / 01797996669
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